Questionario di valutazione della qualità dei servizi erogati

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Partecipatory evaluation

Questionnaire assessing the quality of services provided

You visited the Office(*)

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to (more than one answer)(*)

deliver documents

request information on a file or procedure

access to documents

simple civic access

generalised civic access

request forms

info on the status of settlement and payment of an invoice

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Other (please specify)

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Is this the first time you have approached this office?(*)

yes

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Before going to the office, did you try to solve the problem via the institutional website www.parconazionalepollino.it?(*)

yes

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Has the issue for which you went to this office been resolved?(*)

yes

more yes than no

quite

more no than yes

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Do you think you will need to return to the same office for the same reason again?(*)

yes

more yes than no

quite

more no than yes

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How satisfied are you with the information you received?(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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SATISFACTION WITH THE STAFF'S WAY OF WORKING

a- courtesy and helpfulness of staff(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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b- listening and problem-solving skills(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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c- clarity of answers(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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How satisfied are you with the professionalism of the staff in this office?(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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Compared to your needs, do you think the office opening hours are?(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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Which additional opening hours would you prefer?(*)

morning before 9:00 a.m.

afternoons after 4:00 p.m.

during the lunch break

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Are you familiar with the institutional website of the Pollino National Park Authority?(*)

yes

more yes than no

quite

more no than yes

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If yes, how do you find the institutional website of the Pollino National Park Authority (several answers also)?(*)

complete

incomplete

updated

not updated

well structured

complex

easy to consult

not very accessible

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Are you satisfied with the availability of forms?(*)

not at all

not very satisfied

satisfied

more than satisfied

very

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Did you find the forms easy to understand and fill in?(*)

yes

more yes than no

quite

more no than yes

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How do you rate the waiting times for the completion of paperwork at this office?

timely

adequate

long

excessive

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Do you find access to the organisation's premises easy for the disabled?(*)

yes

more yes than no

quite

more no than yes

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In telephone contacts with the Ente Parco del Pollino, did you find, on the part of the employees, an attitude of:(*)

courtesy

discourtesy

helpfulness

impatience

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I ask you to judge overall the quality of the activity carried out by the office you visited today. What grade would you give, using numbers from 10 (very good) to 1 (very bad)?(*)

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Gender(*)

Male

Female

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Age(*)

15 to 25 years

25 to 45 years

45 to 65 years

over 65 years

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Marital status(*)

single

married

separated

widowed

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Qualification

elementary licence

middle school diploma

diploma

degree

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Occupation(*)

unemployed

housewife

employed

student

pensioner

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Municipality of residence (specify)(*)

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Enter numbers(*)

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Pollino National Park Authority

Monumental Complex Santa Maria della Consolazione 85048 - Rotonda (PZ)

Tax Code 92001160768

Telephone: +39 0973 669311

e-mail: ente@parconazionalepollino.it

parcopollino@mailcertificata.biz

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Questionnaire assessing the quality of services provided

The Agencies

The structure

Documents

Nature

Mankind

Unesco Geopark

Unesco beech forests

Visiting the Park

Tours

Nature is culture

Questionnaire assessing the quality of services provided

Park Authority

The Agencies

The structure

Documents

Knowing the Park

Nature

Mankind

Unesco Geopark

Unesco beech forests

Living the Park

Visiting the Park

Tours

Nature is culture

News and initiatives

Services

Info